STORE POLICIES
Here at Holistic Wildflowers your satisfaction is our top priority. We take pride in providing fresh and original scents to our customers. Our products are all natural, vegan or plant based, formulated by a National Certified Aromatherapist, and the use of pure essential oils.
If you have issues with our candles, please don't hesitate to reach outHolistic Wildflowers via email at ashley@holisticwildflowers.com.
RETURN POLICY
Unfortunately, we do not accept returns, but we do accept exchanges.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We only replace items that is defective or damaged. If you need to make an exchange, please contact us via email at ashley@holisticwildflowers.com and send you item to: PO Box 291 Eldridge, Iowa 52748.
All candles returned must be unburned and in original packaging when returning.
If you are returning an item to us, please securely package the items to protect them from breaking or becoming damage. The customer is responsible for shipping cost.
PROCESSING TIME
Please allow Holistic Wildflowers five (5) business days to process and fulfill order packaging. Please understand that processing time is different from shipping time.
SHIPPING POLICY
Holistic Wildflowers main shipping carrier is USPS. Please allow 2-5 business days for your package to be delivered once you have received your tracking number. We also use UPS as an alternate carrier for special circumstances, please allow 2-5 business days for your package to be delivered.
RETURNED-TO-SENDER + REFUSED PACKAGES
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This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
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Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an e-Gift Card minus the initial shipping charge.
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We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
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We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
LOST + DAMAGE PACKAGES
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please report any damage items within seven (7) days upon arrival.
LOST + DELAYED PACKAGES
Unfortunately Holistic Wildflowers is not responsible for any lost or stolen packages. If your package is lost or delayed, please contact USPS or UPS (based on the carrier we select for your order).
If your package is delayed, please keep the following information in mind:
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Federal/National Holidays
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COVID-19 Delays
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Unforeseen weather conditions/natural disasters such as hurricane, tornadoes, snow, floods, etc
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Incorrect shipping information
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Labor Shortages
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Supply Chain Issues
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Failed Delivery Attempts
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High Volume Shipments
These are a few, but not limited to situations where there may be a delay. To contact USPS, please call 1 (800) 275-8777 Monday - Friday's 8:00am - 8:30pm Eastern Standard Time and Saturday's 8:00am - 6:00pm. Please provide the tracking number to the customer service representative and they will be able to assist you with information regarding your lost, delayed, or stolen package.
If your package is shipping through UPS, please call 1 (800) 742-5877 Sunday - Saturday 6:00am - 1:00am EST. Please provide the tracking number to the customer service representative and they will be able to assist you with information regarding your lost, delayed, or stolen package.
If your packages shows delivered and was not delivered, please allow USPS two (2) additional days to deliver. There are instances where they pre-scan packages and deliver them within two (2) business days. If you still have not received the package(s) after those two (2) business days, please contact USPS.